Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Beach photoSunscape Cancun All-Inclusive Resort & Spa By Hyatt Interior photoSunscape Cancun All-Inclusive Resort & Spa By Hyatt People photo
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From270US$ /night
Check-in
04May2026Select date
Check-out
05May2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500
-
Close to the beach
Great
8.5
8.8
/10
4.4
3.8
/5

Location

Wyndham Alltra Cancun sits on the Caribbean beachfront in Cancun's Hotel Zone, providing direct access to pristine sandy shores. The resort is a 30-minute drive from Cancun International Airport, making it convenient for arrivals. Guests can explore nearby attractions, including world-class golf courses and ancient Mayan sites.

Dining

The hotel offers a diverse selection of dining options with multiple on-site restaurants. Enjoy international favorites at the large buffet or savor authentic Mexican cuisine at Casa de Rosa. Guests can also indulge in Asian dishes at Viaggio or classic Italian meals while relaxing at beachfront bars.

Rooms

Wyndham Alltra Cancun features 287 spacious suites, each designed for comfort and relaxation. Accommodations include options with beachfront access, luxurious amenities, and private balconies with beautiful views. Premium suites provide exclusive access to the Alltra VIP Club, located on the 6th floor.

Wellness

Aura Spa offers a wide variety of treatments and services to rejuvenate guests. The spa features a hydrotherapy circuit, steam bath, and various massage options, all focused on promoting relaxation. Guests can also enjoy fitness classes, oceanfront yoga, and beach fitness activities.

Family Amenities

The hotel provides a dedicated space for children called Camp Alltra, which includes splash parks and daily activities. Families can enjoy pools designed for all ages, featuring water slides and games. Evening entertainment programs ensure fun for the whole family during their stay.

Highlights

Dining: Multiple on-site restaurants for varied cuisines

Wellness: Aura Spa with hydrotherapy circuit

Activities: Camp Alltra for kids with daily programs

Location: Caribbean beachfront with direct beach access

Suites: Options with beachfront access and private balconies

Nightlife: Themed parties and live entertainment nightly

“For families seeking an all-inclusive Cancun getaway, this hotel offers solid value, especially with its on-site water park and kids' club. I noted, though, that some may find the dining options and aging infrastructure less impressive than the service. Its beachfront location and diverse activities make it a practical choice for those prioritizing family fun over luxury.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels
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Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Standard 1 King Bed
2 persons
390 sq. feet 
1 King-size bed
Shower
Air conditioning
Junior Suite 1 King Bed Ocean View
2 persons
390 sq. feet 
1 King-size bed
Ocean view
Shower
Balcony
Junior Suite 1 King Bed
2 persons
390 sq. feet 
1 King-size bed and 1 Sofa bed
Shower
Balcony
Junior Suite 2 Double Beds Ocean View
2 persons
390 sq. feet 
2 Double beds
Ocean view
Shower
Balcony
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Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.4/10Review score

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop

Sports & Fitness

  • Fitness centre
  • Yoga class
  • Aerobics

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches

Business

  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Manicure
  • Facial
  • Treatment room
  • Beauty treatment
  • Back massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Patio
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

At Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, guests can indulge in a delightful array of dining options, from casual beachfront fare to sophisticated international cuisine. Each of the seven onsite restaurants promises to delight the senses with stunning ocean views and vibrant flavors, making every meal an inviting culinary experience.
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Restaurant photo
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Restaurant photo

Ventanas

International
Ambiance
Modern setting with picturesque ocean views
Key Offerings
Enjoy an impressive selection of international dishes, perfect for breakfast or a leisurely afternoon meal.
Reservation
No
Open daily from 7:00 AM to 5:00 PM

Viaggio

Italian
Ambiance
Charming atmosphere with a focus on authentic Italian dishes
Key Offerings
Savor classic pasta dishes and gourmet pizzas prepared with high-quality ingredients.
Reservation
No
Hours vary

Casa de Rosa

Mexican
Ambiance
Warm and inviting environment reflecting local culture
Key Offerings
Dive into traditional Mexican flavors with tacos, enchiladas, and regional specialties.
Reservation
No
Hours vary

At Sunset

American, European
Ambiance
Family-friendly space with sunset views
Key Offerings
A delightful fusion of American and European dishes, ideal for all ages.
Reservation
No
Open Monday to Sunday from 12:00 PM to 11:00 PM

Azul

Asian
Ambiance
Family-friendly with a sleek and modern design
Key Offerings
Experience a variety of Asian dishes, enhancing family dinners with flavor and flair.
Reservation
No
Dinner service from 5:30 PM to 10:30 PM; breakfast available from 8:00 AM to 12:00 PM

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500
Map view
Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
1400 ft
Shopping Area
Flamingo Mall
1700 ft
Chetumal Km 36. 5
Water Park at The Grand
1400 ft
Blvd. Kukulcan
Parque Ventura Cancun
1400 ft
Restaurants
Pelicanos
800 ft
Blvd.Kukulan Km.11.5 Z.H.
Bubba Gump
1200 ft
Carretera Cancun-Chetumal Km 22 Cancun Airport
La Concha
1600 ft
Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe
Big Fish Seafood Restaurant & Bar
1200 ft
Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este
El Oriental
1600 ft
Blvd. Kukulcan Km 10.5 Zona Hotelera
Hong Kong
1400 ft
Blvd Kukulkan Km 9
Come'n Eat
1400 ft
Blvd Kukulcan km 12.5
La Pizza
1400 ft
Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico
Explore Cancun
Explore Cancun
Top Attractions
Activities
Dining
Entertainment
Yamil Lu'um Archeological Site
Yamil Lu'um Archeological Site
15 minutes' walk
Ancient Mayan ruins offering insights into local history and culture. A tranquil spot for a leisurely visit.
Cancun Wax Museum
Cancun Wax Museum
15 minutes' walk
A fun and interactive experience showcasing lifelike figures of famous personalities, perfect for families.
La Isla Shopping Village
La Isla Shopping Village
18 minutes' walk
A vibrant shopping center with unique boutiques, eateries, and scenic waterfront views, great for leisurely strolls.
Coco Bongo
Coco Bongo
20 minutes' walk
An iconic nightlife destination known for its spectacular shows and performances. A must-visit for entertainment seekers.
Water Park at The Grand
Water Park at The Grand
5 minutes' walk
A family-friendly water park featuring pools, slides, and relaxation areas. Perfect for kids and adults alike.
Interactive Aquarium
Interactive Aquarium
19 minutes' walk
An engaging aquarium offering interactive experiences with marine life, ideal for families and animal lovers.
Scuba Diving Adventures
5 minutes' drive
Thrilling scuba diving opportunities in nearby coral reefs. Guided tours and equipment rentals available.
Yoga Classes
10 minutes' walk
Relaxing yoga classes available at local studios, providing a peaceful environment to unwind and rejuvenate.
Pelicanos
Pelicanos
3 minutes' walk
Casual beachfront dining serving fresh seafood dishes. Relaxed atmosphere with ocean views; perfect for lunch or dinner.
Bubba Gump
Bubba Gump
5 minutes' walk
A vibrant restaurant celebrating flavors from the sea with fun Forest Gump-themed decor. Known for its shrimp dishes.
La Concha
La Concha
6 minutes' walk
Charming restaurant specialized in traditional Mexican cuisine with cozy ambiance and local ingredients.
Big Fish Seafood Restaurant & Bar
Big Fish Seafood Restaurant & Bar
5 minutes' walk
Popular seafood restaurant with a lively atmosphere featuring a variety of fresh catches and cocktails.
The City Nightclub
The City Nightclub
20 minutes' walk
One of Cancun's largest nightclubs with a pulsating atmosphere and renowned DJs. Great for nightlife enthusiasts.
Palazzo
Palazzo
20 minutes' walk
An upscale nightclub offering a lavish experience with themed nights and spectacular performances. Reservations suggested.
Fashion Harbour
Fashion Harbour
20 minutes' walk
A lively entertainment complex featuring shops, dining, and live music. Ideal for a fun night out or family outing.
Tips on navigating the city
City Centre
Cancun16 min  ·  6.4 mi
Airports
Cancun (CUN)33 min  ·  13.5 mi
Isla Mujeres (ISJ)42 min  ·  17.3 mi
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
The hotel Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides visitors with a free full breakfast. 
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are not allowed.
Year renovated:
2010
Number of floors:
6
Number of rooms:
456
Former name
Gran Caribe Resort

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review summary
Based on recent reviews
Powered by AI
Guests consistently praise the resort's varied dining options, from the delicious tacos near the pool to the à la carte restaurants. Many recommend the VIP lounge on the 6th floor for its tranquility and sunset views of the lagoon. The 24-hour gym is also a plus for fitness enthusiasts. While most appreciate the experience, some have found it difficult to secure reservations at the Italian restaurant.
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Review score
Based on 5328 verified reviews
8.9/10
Great
87%
Recommend
Paid Wi-Fi
9.4/10
Location
9.2/10
Value for money
8.1/10
Facilities
8.4/10
Pros
Friendly staff
Good food
Beach access
Cons
Small pools
Outdated rooms
Humid rooms
Guest reviews
based on 5328 reviews
8.9/10
based on 13384 reviews
4.5/5
based on 1967 reviews
8.5/10
Charles from United States
Family with children
Junior Suite 2 Double Beds
3 nights in November 2025
|
Reviewed:January 26, 2026
5/10
acceptable staffhigh noise levelinconsistent food quality
the staff was acceptable.
The noise level was high, especially around the pool. I found it really difficult to relax. the food quality was inconsistent too. some dishes were okay, but others were clearly made with cheap ingredients. It was really frustrating to deal with that kind of inconsistency.
0 Helpful
Darren from Australia
Family with children
Standard 2 double beds
5 nights in October 2025
|
Reviewed:January 07, 2026
7/10

a decent stay

clean resortfriendly staffenjoyable waterparkold decorterrible coffeelimited pool
i found the resort to be very clean. staff consistently tidied up all areas. the waterpark was enjoyable for kids. my room included two comfortable beds.
the hot tub required a reservation and was only for adults. some decor is older and in need of updates. i also found the coffee to be terrible. not enough pool options were available.
0 Helpful
Rowan from United Kingdom
Couple
Junior Suite 1 King Bed Ocean View
5 nights in November 2025
|
Reviewed:January 04, 2026
7/10
amazing foodfood qualitycute staffstaff kindnessfresh bakerybroken tilestile damagepoor groutgrout workleaky faucet
i found the food to be amazing. i especially enjoyed the options available at the buffet (the variety was excellent). the staff were warm and cute all the time. the 24-hour fresh bakery next to the lobby was a great perk.
the room had some issues. a few tiles were broken and the grout work was poor (it could use some maintenance). the faucet leaked. some outlets also did not work properly.
0 Helpful
Thomas from United States
Family with children
Junior Suite 1 King Bed
6 nights in June 2025
|
Reviewed:July 19, 2025
8/10
friendly staffclean swimming pooleasy beach
the staff were friendly and gentle. i found many restaurant options, and bars offered good food. beach access was easy, and the swimming pool was clean! i thought the events for kids and family were amazing. i also appreciated lots of restuarant & bar options
0 Helpful
helen from united kingdom
Family with children
junior suite 1 king bed ocean view
5 nights in April 2025
|
Reviewed:June 04, 2025
9.3/10

serene escape

helpful staffexcellent massageattentive gestureamazing massage
The buffet workers were attentive and helpful. luis from the spa gave an excellent massage on april 25, 2025. i felt pampered. karina by the pool remembered our daughter's name, a small gesture that meant so much. jazmin in the spa provided an amazing massage. I recommend her highly.
The wristbands felt a little uncomfortable. I wished they were softer.
Service
9/10
The poolside service featured attentive staff. They promptly addressed guest requests. daily poolside entertainment included volleyball and live music in the lobby bar at night. the staff ensured access to all amenities after check-out while guests waited for airport transportation.
Rooms
9/10
Our junior suite offered ocean views and a king bed. the space was clean. The room provided ample room for relaxation. daily restocking of essential items ensured a comfortable stay and we had ample space.
Location
10/10
the hotel provides easy beach access with a wide area. there are many opportunities to dine near the beach and terraces. the location provides multiple levels and spaces, the hotel felt expansive. it gave an amazing experience
0 Helpful
|
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FAQs
About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt
Which landmarks are closest to the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Guests of the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt can visit Parque Ventura Cancun (merely 6 minutes on foot from the accommodation), or Chac Mool Beach placed 9 minutes' walk away.
What is the closest airport to the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Cancun airport is located within a 25-minute drive (25 km) from the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt.
Can I leave my car in Sunscape Cancun All-Inclusive Resort & Spa By Hyatt parking lot for free?
Yes, Sunscape Cancun All-Inclusive Resort & Spa By Hyatt provides parking spaces for free.
What are the booking prices at the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
The prices at the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt start from $546.
What payment methods are available in the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
At the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, you can pay using Visa and American Express.
What kinds of rooms does the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offer?
The 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers such room types as Quadruple Room, Standard King Room, and Family Junior Suite.
Are there any cleaning services provided at the resort?
Yes, the resort offers dry cleaning and housekeeping.
Which facilities are provided in the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Top locations of the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt include a restaurant and a lobby area, whereas guests' safety will be ensured with a safe deposit box.
What spa facilities are provided at the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Pampering amenities in the Sunscape Cancun All-Inclusive Resort & Spa By Hyatt include a treatment room, a Jacuzzi, and a sauna.
Do you have a pool at the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Yes, the 4-star Sunscape Cancun All-Inclusive Resort & Spa By Hyatt features an outdoor swimming pool.

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