What is the check-in and check-out policy at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Check-in is at 15:00 and check-out is by 12:00.
92 photos
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt – A Favorite for Families in Cancun
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Key details
About the Hotel
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
- Close to the beach
Great
8.4
8.8
4.5
3.9
Family-friendly all-inclusive beachfront resort in Cancun's Hotel Zone
Dining
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt offers
Rooms
All rooms come with a large flat-screen TV with satellite programming and a fully stocked mini bar. Bathrooms feature marble fixtures, and most units include a balcony or terrace with
Family & Kids
Wellness & Spa
The full-service spa offers a
Location & Activities
The resort sits directly on a beach with
Highlights
Dining: 8 on-site restaurants and 24-hour coffee house
Rooms: Alltra VIP Club and Caribbean Sea views
Family: Camp Alltra children's adventure zone with water park
Wellness: Hydrotherapy circuit and full-service spa
Activities: Scuba diving, snorkeling, daily shows
“For families seeking an all-inclusive Cancun getaway, this hotel offers solid value, especially with its on-site water park and kids' club. I noted, though, that some may find the dining options and aging infrastructure less impressive than the service. Its beachfront location and diverse activities make it a practical choice for those prioritizing family fun over luxury.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Standard 1 King Bed2 persons36 sq. feet1 King-size bedAir conditioningShowerroom details
- Junior Suite 1 King Bed Ocean View2 persons36 sq. feet1 King-size bedAir conditioningBalconyroom details
- Junior Suite 1 King Bed2 persons36 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Choose dates to see prices
Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Free Wi-Fi in public areas
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
Sports & Fitness
- Fitness centre
- Yoga class
- Aerobics
Guest Parking
- Private parking is possible on site for free.
Services
- Paid shuttle service
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
- Packed lunches
Business
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Sun loungers
- Aqua park
- Live entertainment
- Sun terrace
- Spa & wellness centre
- Sauna
- Jacuzzi
- Manicure
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Patio
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, guests can indulge in a delightful array of dining options, from casual beachfront fare to sophisticated international cuisine. Each of the seven onsite restaurants promises to delight the senses with stunning ocean views and vibrant flavors, making every meal an inviting culinary experience.
Sunscape Cancun All-Inclusive Resort & Spa By Hyatt Location
Boulevard Kulkulkan Km 11.5, Cancun, 77500,
Explore Cancun
Explore Cancun
Yamil Lu'um Archeological Site
15 minutes' walk
Ancient Mayan ruins offering insights into local history and culture. A tranquil spot for a leisurely visit.
Cancun Wax Museum
15 minutes' walk
A fun and interactive experience showcasing lifelike figures of famous personalities, perfect for families.
La Isla Shopping Village
18 minutes' walk
A vibrant shopping center with unique boutiques, eateries, and scenic waterfront views, great for leisurely strolls.
Coco Bongo
20 minutes' walk
An iconic nightlife destination known for its spectacular shows and performances. A must-visit for entertainment seekers.
Water Park at The Grand
5 minutes' walk
A family-friendly water park featuring pools, slides, and relaxation areas. Perfect for kids and adults alike.
Interactive Aquarium
19 minutes' walk
An engaging aquarium offering interactive experiences with marine life, ideal for families and animal lovers.
Scuba Diving Adventures
5 minutes' drive
Thrilling scuba diving opportunities in nearby coral reefs. Guided tours and equipment rentals available.
Yoga Classes
10 minutes' walk
Relaxing yoga classes available at local studios, providing a peaceful environment to unwind and rejuvenate.
Pelicanos
3 minutes' walk
Casual beachfront dining serving fresh seafood dishes. Relaxed atmosphere with ocean views; perfect for lunch or dinner.
Bubba Gump
5 minutes' walk
A vibrant restaurant celebrating flavors from the sea with fun Forest Gump-themed decor. Known for its shrimp dishes.
La Concha
6 minutes' walk
Charming restaurant specialized in traditional Mexican cuisine with cozy ambiance and local ingredients.
Big Fish Seafood Restaurant & Bar
5 minutes' walk
Popular seafood restaurant with a lively atmosphere featuring a variety of fresh catches and cocktails.
The City Nightclub
20 minutes' walk
One of Cancun's largest nightclubs with a pulsating atmosphere and renowned DJs. Great for nightlife enthusiasts.
Palazzo
20 minutes' walk
An upscale nightclub offering a lavish experience with themed nights and spectacular performances. Reservations suggested.
Fashion Harbour
20 minutes' walk
A lively entertainment complex featuring shops, dining, and live music. Ideal for a fun night out or family outing.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Year renovated:
2010
Number of floors:
6
Number of rooms:
456
Former name
Gran Caribe Resort
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
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Pros
Friendly staff
Good food
Beach access
Cons
Small pools
Outdated rooms
Humid rooms
Guest reviewsbased on 6365 reviews
Charles from United States
Family with children
Junior Suite 2 Double Beds
3 nights in November 2025
|
Reviewed: January 26, 2026
5/10
high noise level inconsistent food quality
the staff was acceptable.
The noise level was high, especially around the pool. I found it really difficult to relax. the food quality was inconsistent too. some dishes were okay, but others were clearly made with cheap ingredients. It was really frustrating to deal with that kind of inconsistency.
0 Helpful
Darren from Australia
Family with children
Standard 2 double beds
5 nights in October 2025
|
Reviewed: January 07, 2026
7/10
a decent stay
clean resort friendly staff enjoyable waterpark old decor terrible coffee limited pool
i found the resort to be very clean. staff consistently tidied up all areas. the waterpark was enjoyable for kids. my room included two comfortable beds.
the hot tub required a reservation and was only for adults. some decor is older and in need of updates. i also found the coffee to be terrible. not enough pool options were available.
0 Helpful
Rowan from United Kingdom
Couple
Junior Suite 1 King Bed Ocean View
5 nights in November 2025
|
Reviewed: January 04, 2026
7/10
amazing food food quality cute staff staff kindness fresh bakery broken tiles tile damage poor grout grout work leaky faucet
i found the food to be amazing. i especially enjoyed the options available at the buffet (the variety was excellent). the staff were warm and cute all the time. the 24-hour fresh bakery next to the lobby was a great perk.
the room had some issues. a few tiles were broken and the grout work was poor (it could use some maintenance). the faucet leaked. some outlets also did not work properly.
0 Helpful
Thomas from United States
Family with children
Junior Suite 1 King Bed
6 nights in June 2025
|
Reviewed: July 19, 2025
8/10
friendly staff clean swimming pool easy beach
the staff were friendly and gentle. i found many restaurant options, and bars offered good food. beach access was easy, and the swimming pool was clean! i thought the events for kids and family were amazing. i also appreciated lots of restuarant & bar options
0 Helpful
helen from united kingdom
Family with children
junior suite 1 king bed ocean view
5 nights in April 2025
|
Reviewed: June 04, 2025
9.3/10
serene escape
helpful staff excellent massage attentive gesture amazing massage
The buffet workers were attentive and helpful. luis from the spa gave an excellent massage on april 25, 2025. i felt pampered. karina by the pool remembered our daughter's name, a small gesture that meant so much. jazmin in the spa provided an amazing massage. I recommend her highly.
The wristbands felt a little uncomfortable. I wished they were softer.
Service
9/10
The poolside service featured attentive staff. They promptly addressed guest requests. daily poolside entertainment included volleyball and live music in the lobby bar at night. the staff ensured access to all amenities after check-out while guests waited for airport transportation.
Rooms
9/10
Our junior suite offered ocean views and a king bed. the space was clean. The room provided ample room for relaxation. daily restocking of essential items ensured a comfortable stay and we had ample space.
Location
10/10
the hotel provides easy beach access with a wide area. there are many opportunities to dine near the beach and terraces. the location provides multiple levels and spaces, the hotel felt expansive. it gave an amazing experience
0 Helpful
|
Show more reviews
FAQs
About Sunscape Cancun All-Inclusive Resort & Spa By Hyatt
How far is Sunscape Cancun All-Inclusive Resort & Spa By Hyatt from the nearest beach?
The resort is a 9-minute walk from Chac Mool Beach.
What recreational activities are available at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Guests can enjoy activities such as scuba diving, snorkeling, and access to the hotel's on-site water park.
What amenities are available in the rooms at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Rooms feature air conditioning, a large flat-screen TV, a fully-stocked minibar, and most have a balcony or terrace.
How close is Sunscape Cancun All-Inclusive Resort & Spa By Hyatt to Cancun International Airport?
The resort is approximately 25 minutes' drive from Cancun International Airport.
Does Sunscape Cancun All-Inclusive Resort & Spa By Hyatt have a fitness center?
Yes, there is a fitness center equipped with modern cardio and weight equipment.
What is the smoking policy at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
The hotel is a non-smoking property.
What entertainment options are available at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt?
Guests can enjoy daily and nightly entertainment programs at the resort.
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